We add individual services, tailor-made for your needs, to the “Service Contract” in the scope of an “Extended Service Contract”.
These include warranty extensions, troubleshooting packages or regular training in the latest Coperion technologies for example. We provide you with lease equipment, install gearbox monitoring systems or ensure your spare parts supply with customized spare parts packages.
Together with you we develop a tailor-made solution for every special task.
Benefits
| Services | Advantages |
|---|---|
| Process and warranty extension for new machines | |
| Warranty extension | Cost control and planning predictability |
| Troubleshooting | |
| Special assignment of Coperion experts in an emergency | Short down times through prompt service visits |
| Agreed upon terms and travel costs | |
| Training | |
| Training and workshops on topics such as mechanics, process technology, electrical systems, applications | Individual training of your personnel in operating with machines and systems |
| Extension of the process know-how and thus optimization of product throughput rates | |
| Increased safety due to minimization of operating errors | |
| Response times | |
| Guaranteed response time to solve problems | Shorter downtimes and lower breakdown costs |
| Higher machine availability | |
| Service Hotline | |
| Guaranteed access to Coperion experts around the clock and troubleshooting via phone / Internet | Fast, competent support from our experts |
| Spare parts packages | |
| Preparation of individual spare parts packages | Guaranteed, individual spare parts supply and defined inventory costs |
| Monitoring of inventory | Minimized downtimes and plannable maintenance costs |
| Emergency parts | |
| Supply of up-to-date and standardized components by Coperion those at risk | Fast availability to avoid long delivery times and downtimes |
| Service during scheduled downtime | |
| Checking of plant in preparation for scheduled shut-down | Coperion takes complete responsibility for the entire shut-down |
| Preparation and execution of the work defined in the maintenance schedule | Transfer of the administrative costs from the customer to Coperion |
| Management and supervision of all deliveries during the scheduled downtimes | Coordination of the necessary suppliers through Coperion |
| Support with start-up (commissioning, function test etc.), plant supervision until archiving the product quality | Plannable shutdown times and therefore shorter downtimes and lower costs |
| Preparation and support of necessary acceptance tests and documentation of the work carried out | |
| Monitoring of gearbox condition by vibration analysis | |
| Assessment and evaluation of the test results | Early detection of possible breakdown risks |
| Formulating suggested solutions in case of deviations | Less risk of breakdown leads to shorter breakdown times and lower breakdown costs |
| Regular plant evaluation by remote enquiry (error memory, alarm messages, execution of maintenance etc.) | Reduced downtimes due to plannable service assignments |
| Other customized service packages such as plant audit, modernization and special tools |
